Frequently Asked Questions fromCustomers k e TIKI Services : Wallpaper

Various Tiki call center features available 24 hours a day

Tiki is a company of transport or delivery of goods paying special attention to the  Tiki call center. Prioritize customer satisfaction in order to provide maximum service made of different ways to contact CS. It is a form of innovation that is very important for the progress of the company itself and the trust of the community.

A glimpse into the history of TIKI was created in 1970 in Jakarta and is able to survive so far. Currently, there are >500 branches, 3700 points of sale and about 6,000 employees. Carrying the vision of becoming the best shipping company in Indonesia and also known internationally.

Achieve this vision, use the mission to work professionally and as much as possible to be the best. This is evidenced by the tiki call center service  that pays attention to customers for 24 hours. Find out which features are owned and also a 24-hour contact center where there are many benefits for customers.

Examples of features provided  by  TIKI onthe official website page

The ease of online information is now a concern for many large companies in Indonesia, including TIKI. In addition to providing Tiki call centers, fast and accurate information services on the website are a very important source. Many features are provided for the convenience of customers and here are some examples.

  1. Check receipt

The receipt verification feature is available on the main page, so it is very easy for customers to find. You just need to enter the receipt number obtained at the beginning of the delivery of the package. Then click on follow, the results will come out immediately in a few seconds so that you immediately know the process of sending the package.

  1. Verify Shipping

There is a shipping cost verification feature where the  destination provides information about the amount of shipping costs. Enter information about the package weight, hometown, destination city, and then click Verify. The results provided appear accurately based on the information you have entered and if they are not clear, contact the Tiki call center.

  1. Check location

TIKI has spread throughout Indonesia and is certainly available in the city closest to you. Use the location check feature to find out the location of the nearest office so you can send the package immediately. You can also enjoy the online pickup, online ordering or shuttle features on our official website.

Frequently Asked Questions fromCustomers k e TIKI Services

Even though we already provide Tiki call center services, there are still a lot of customers who really need information. Various questions often arise and are very diverse depending on the needs and problems encountered. Here are some of the most frequently asked questions by customers and hopefully we can answer your questions as well.

  1. How many days does the shipping process arrive?

We provide multiple delivery packages that can be selected at the beginning when you are going to ship. When each of them has a different delivery time depending on the type of choice, such as:

  • ONS only 1 day
  • REG between 3 and 4 days
  • ECO between 4 and 5 days
  1. How can I verify that the package has arrived?

Checking the package delivery process is actually very easy and available on the website page. You can use the receipt verification feature to see where the package is in seconds. You can also call the hotline 15 00 125, of course you will receive information directly from our customer service.

  1. How can I contact CS?

There are also a lot of questions about how to contact the tiki call center right now.  This is actually natural because customers want to make sure for themselves that every question is answered. You can use the hotline phone, email or  contact on social media such as FB, IG or our official Twitter.

  1. What are THUMBS UP, SPIN and SERLOK?

We use terms to name various services so that customers need to understand their meaning.

  • THUMBS up is an online pickup service for all customers.
  • ROTARY is the same-day pick-up and drop-back service.
  • SERLOK is an online seller booking as a special facility for sellers.

Contact center provided by TIKI by phone, email and social media

As a company that focuses on parcel delivery, we strive to provide the  best Tiki call center services  . It is hoped that customers can submit various complaints, problems are encountered. Here are some ways to contact CC by phone, email, or social media open 24 hours a day.

  1. Telephone Contact Centre

The phone number that customers can contact is 15 00 125 and the fastest to provide an answer. You can transmit directly on delivery, cooperation or others on the hotline number. This telephone rate is the same as the usual rate, so you must prepare the credit so as not to be constrained when registering thebooks.

  1. Email Contact Center

If you have difficulty using the telephone services because it is actually used by customers from all over Indonesia. The use of e-mail is therefore the best solution by sending a message to tiki@tiki.id address. You have to wait patiently for the response to the sent message as it is not as fast as using a phone call.

  1. Contact Center via Social Media

One of the Tiki call centers that can be used is to use social media such as Facebook, Twitter and Instagram. Choose one of the social media you use often, of course, respond quickly. If a method cannot be used, choose another medium to immediately obtain the necessary information.

Benefits of 24-Hour Contact Center Service forCustomers and Businesses

Initially, the contact center service was open at special times, i.e. only Monday to Friday from 07:00 to 20:00. While on Saturdays it is open from 08:00 to 19:00 and on Sundays it is open from 09:00 to 17:00. Currently, TIKI has changed the service schedule to 24 hours and sees the benefits.

  1. Can contact at any time

Customers need certainty of the information about the package sent where and when it arrives. With 24-hour service, you can contact at any time without any restrictions on working hours. So there is no need to worry anymore if you want to contact the contact center in the middle of the night even if it needs to be served.

  1. Obstacles can be overcome immediately

Obstacles are unpredictable when they occur, even if the possibility is very small. With 24-hour service, these various obstacles can be overcome immediately and react more quickly. You do not need to be confused if at any time there are problems, because you just need to contact the contact center service.

  1. Able to increase customer trust

For the company itself, 24-hour service has the advantage of being able to increase trust. Trust is very important and is the main point for customers to be loyal to the use of TIKI delivery services. This allows the company to grow and get many customers who believe in the quality of our service.

As a freight forwarding company that has decades of experience, we provide the best service. Various features are provided on the website to make it easier for customers to find important information. This includes the provision of Tiki call center services  that can be contacted 24 hours a day via email, phone and others.

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