How to Contact Traveloka Call Center for Consumers
Traveloka call centers are very helpful for their consumers in solving various types of problems. Traveloka itself is the largest ticket reservation site in Indonesia. This site was the first site to provide these services. That’s because, traveloka itself has started to open since 2012.
At the time, there were not many internet users in Indonesia. The explosion of users in Indonesia itself occurred in 2013. Traveloka, which was established, became stronger than competitors who were established only after the accident. With its long enough existence, there are many customers of this provider.
Of course, not all customers are smooth when making ticket reservations. There are some people who have difficulties. Usually, this is experienced by new users. When you experience that problem, the traveloka call center should be contacted. Contacting yourself can be done in the following way.
How to Contact Call Center from Traveloka
To contact via phone, there is one number provided by a traveloka. The number is 0804-1500-308. The contact is open to the general public. Therefore, all problems or questions related to traveloka can be answered through this number.
You can also contact the traveloka call center at any time. This is because the number is active for 24 hours. There is always CS ready to be on standby to meet consumers’ needs. Of course, traveloka also makes adjustments to the number of CS during the day and night. This adjustment makes that CS number more throughout the day.
With a larger number, you don’t wait in line for too long when you contact him during the day. When contacting the call centre, make sure you have a sufficient amount of credit. At a minimum, they have a credit of 20 thousand rupiah. This is because, this phone system is paid depending on the provider you are using.
You can also contact him via the landline if you want a cheaper fee. However, if there is no credit stock and a landline, email contact can also be done. The official email from traveloka itself is at email@example.com address. When you contact the email, the response is not as quick as contacting the traveloka call center.
This is because, it takes time for CS to understand your complaint and give the answer. To make things easier, it would be better if you asked the question as detailed as possible. With it, CS will be easier to understand the timeline. But do not contact the address when you experience A PROBLEM WITH YOUR SALDOKU balance.
UANGKU itself is the official means of payment from traveloka. But if you experience this problem, just send a message to the official email address of uangku. His own email address is firstname.lastname@example.org. If the customer contacts traveloka’s CS for this problem, finally the customer will also be directed to contact the address.
You can also contact him via social media and live chat
There are other ways if you are not comfortable contacting the traveloka call center using the phone or email. The trick is to use social media. Social media itself is indeed suitable for use by Indonesians considering that its use is very popular. The first social media to choose from is Twitter.
Twitter is the most popular social media tool for communicating with traveloka. To contact via twitter, first open the application and log in first using your account. After logging in, look for the official traveloka account that has a @traveloka hand. If found, you can use two media in communication.
The first means is to use the reference feature. You can give questions or complaints and make a mention @traveloka. However, this mention is too public in nature. For obstacles or problems that are more personal in nature, it would be better to use direct messages.
A direct message or DM is a feature that can be used so you can chat privately with a traveloka. In fact, traveloka can also be contacted via Facebook and Instagram. The hand is also the same, meaning @traveloka for Instagram and Traveloka for Facebook. The way you contact him is also the same.
However, none of them allow you to chat via reference. Customers can use DM for instragram and Facebook messenger for Facebook. For the last option, the traveloka call center can also be contacted via live chat. To enter the live chat, first log in to the official website.
From there, you can find a special column for live chat. Wait a few moments for CS to be available to answer your questions. If available, questions will be answered pretty quickly. It’s just that, it takes time for CS to type so customers should wait a little longer.
Applying for a Ticket Refund Can Be Through Call Center
When you contact the Traveloka call center, there are plenty of services to choose from. This is because, CS has been prepared to deal with a wide variety of problems that consumers may face. However, there are call center services that are rarely known to traveloka consumers. The service is a refund.
The refund itself is a refund request. This is important when the airline ticket has been paid but has to be cancelled because there is sudden activity. Traveloka itself does not complicate the process. Not only in the refund of flight tickets, hotel tickets can also be made with the likes. The refund process also does not take much time.
If the process is carried out on a hotel voucher, the time required is around 30 days. For the flight voucher itself, the refund process is a little longer. That’s because, it takes up to 90 days to get a refund. When you contact traveloka call center to make a refund, you will be asked a few questions.
This question relates to personal data, booking data, and reasons to want to make a refund. Don’t get it wrong when you provide personal data and book data. This is because, the call center will not pass the service if there is an error in both. It is better if the data is prepared in advance before contacting the CS.
There are many issues to talk about
In addition to making a refund, there are several questions that can be asked to CS. There are some consumers who complain about the difficulty of placing an order when time is approaching. Especially if the flight is for the holidays.
Usually, tickets are full from a long time ago. If you experience that problem, the traveloka call center can be contacted. Contacting him does not mean that you will get a ticket so that others will do harm. In this condition, CS will provide suggestions on the best location adjacent to the destination location.
With it, you can still get to the intended location using the ground route when you arrive. Usually, CS suggests that the destination is the one that is closer. This is because, the price is a little cheaper. With it, you can reduce travel expenses in a considerable amount.
Other problems such as confusion when booking tickets and application errors can also be reported. Essentially, make the most of the existence of the call center. Do not allow existing facilities to be wasted because you do not use them. After all, the problem of confusion that often irritates customers can be eliminated by contacting the traveloka call center.